Practitioners will be aware that the AIIF offers the Prescription Alert system as a backup diary system. This system is an important risk mitigation measure (for the practitioners and the AIIF) and is widely used by members of the legal profession to register their time-barred matters. As mentioned, this service is offered as a backup to practitioners who must also have their own reliable internal diary systems.
In the last year, we noted that there were certain functionality challenges with the current system and commissioned a service provider to develop an updated software platform off which the system is to be run. Due to circumstances beyond our control, the finalisation of the software development has unfortunately been delayed. This matter has been escalated and is now being dealt with as one of the major strategic projects within the company.
While the work around the system development proceeds, the Prescription Alert unit will continue functioning on the existing system. We are aware that, in recent months, some practitioners have faced challenges in using the current system. We apologise for inconvenience caused by this and assure practitioners that these challenges are receiving attention at the highest levels of the company. Those practitioners who are facing any challenges with the current system are requested to kindly notify us immediately so that appropriate remedial action can be taken on our side. All challenges faced will be addressed by us.
This system has been developed for the benefit of practitioners. As such, we want to ensure that we meet the expectations of the profession. As part of the development of the new system, practitioners will be invited to workshops where their expectations, experiences and suggestions relating to the Prescription Alert system will be addressed.
It is important for the AIIF that the Prescription Alert system meets the expectations of the profession as the users of the service. It is important that as many users of the Prescription Alert system as possible give us their input. Practitioners are also welcome to address any experiences and suggestions in respect of the system to the AIIF. We look forward to obtaining the input of the profession in developing an improved Prescription Alert system.
Further communication on the Prescription Alert project will be sent out as the project progresses. Any queries and/or suggestions in respect of the Prescription Alert system can be addressed to either Lunga Mtiti or Zodwa Mbatha.